Mack Trucks’ new parts store aims to revolutionize online truck parts ordering

Mack Trucks' new PartsASIST platform makes ordering Mack truck parts and components online faster and simpler than ever.

The one-stop online solution gives Mack truck owners a more efficient service and support option to help improve uptime. Registering for PartsASIST and transitioning from the current Mack SELECT Part Store will allow for quick and confident parts selection from the Mack Trucks dealer network in the U.S. and Canada as dealers join the program throughout 2021.

"The robust tools in the PartsASIST platform provide Mack owners with unprecedented remote access to parts ordering, fulfilment and management, bringing greater speed and efficiency to maintenance and repairs to help increase uptime," said Gordon Lindsay, Mack Trucks product marketing manager - aftermarket. "Available 24/7, the PartsASIST platform provides advanced features to improve efficiency and simplify asset management for fleet managers and dealer service managers alike."

Knowing that fleets and dealers often identify trucks differently, whether by VIN or fleet unit number, the new PartsASIST platform connects fleet unit numbers to individual VINs, resulting in quicker and easier tracking and documentation. 

Integration of Mack's Genuine Parts and All Makes catalogs simplifies searching for model-specific components, while real-time data cross-referencing provides instant insight into inventory availability, helping to ensure that what customers see in the catalogs and purchase is what they will receive.

"Our investment in PartsASIST helps provide Mack owners immediate access to our full parts and components inventory, no matter where they are or when they're searching, like having an in-person experience at a dealership from anywhere, any time," Lindsay said.