Four Volvo Penta dealers have been named as the inaugural businesses in the Certified Uptime Dealers certification program, designed to help dealers minimize downtime through rigorous quality standards and implementation of streamlined processes.
Diesel Plus, CK Power, W.W. Williams Phoenix, and Coastal Services are the first dealers certified under the program.
"As a total power solutions provider, Volvo Penta aims to facilitate an industrial service network that operates at the highest level," said Victor Falkenby, director of dealer development for Volvo Penta. "Establishing a Certified Uptime Dealer program is an extension of our commitment, ensuring dealers offer a superior service experience that fosters customer confidence and helps maximize ROI."
By minimizing downtime, Certified Uptime Dealers help operators keep equipment running smoothly, ensuring operational efficiency and output. Prompt problem-solving is facilitated through rapid response times and round-the-clock emergency services. Certified dealers maintain an extensive inventory to ensure customers get the parts they need, right when they need them.
The four dealers all implemented numerous modifications to ensure high-quality, customer-centric service processes. To qualify, dealers must meet standards that support the evolving demands of a professional service network, such as 24-hour emergency services, quick on-site response times, advanced tooling, parts availability, and comprehensive service contracts.
"We want customers to know that we take uptime as serious as they do," said Mike Perkins, owner of Diesel Plus. "Completing Volvo Penta's uptime certification process has helped us maximize our support offerings and demonstrate the high degree of dedication we devote to service."
"Building trust requires consistency and availability," said Martin Anderson, owner of Coastal Services. "Being a part of Volvo Penta's certified dealer network helps validate our approach and drive confidence with customers that we will be there when they need us."
The Volvo Penta Certified Uptime Dealers program is open to partners throughout the U.S. and Canada. Selection criteria emphasize commitment, support knowledge, and proven track record. Partners are chosen for demonstrating unwavering dedication and reliability, as well as achieving high scores on a Dealer Operating Standard assessment.
