Rokbak’s Haul Track system boosts fleet uptime and efficiency

In the earthmoving, quarrying, and mining industries, equipment reliability is paramount. Every hour of downtime translates to lost productivity and increased costs. This is why fleet managers are increasingly turning to telematics systems to enable proactive maintenance and operational efficiency.

According to Garry Moore, customer support manager for Scottish articulated dump truck (ADT) brand Rokbak, telematics has become an essential tool for business success rather than a "nice to have."

"More and more customers have been engaging with our Haul Track telematics system over the last few years," says Moore. "Some even have full ‘command centers' filled with screens as they monitor data from their fleets in real-time."

Simplifying the complex

The Rokbak Haul Track telematics system is standard on the RA30 and RA40 ADTs, helping customers monitor and maintain their machines with ease. Its simplicity and user-friendly design set it apart, providing actionable insights that enable data-driven fleet management decisions.

"Our customers are hardworking people who need hardworking trucks — and Haul Track ensures they can optimize their operations without adding complexity," Moore explains.

The online portal offers tools such as Fleet Manager and Fleet Tracker, allowing users to:

• Customize dashboards to align with their priorities.
• Set maintenance parameters and receive automated reports.
• Receive real-time email alerts to prevent downtime.

Another reason for Haul Track's growing popularity is the comprehensive onboarding and training Rokbak provides, ensuring customers can tailor the system to their specific needs. "We work closely with our customers to ensure Haul Track fits seamlessly into their operations and that they're getting the most value from it," Moore says.

The key to uptime and longevity

When fleet managers can access real-time machine health data, they can stay ahead of regular maintenance schedules and address minor issues before they escalate into costly repairs. This proactive maintenance approach ensures greater equipment uptime, a longer lifespan, and a lower total cost of ownership (TCO).

"There are so many instances where timely intervention can protect crucial components and prevent major failures," Moore explains. "The drop box, for example, requires precise oil levels and has a short service interval. Haul Track helps ensure routine servicing is completed on schedule by sending timely email reminders for maintenance. This prevents unnecessary wear on components and promotes the longevity of the drivetrain."

In addition to service reminders, Haul Track can directly alert fleet managers to fault codes signaling potential issues. These alerts help identify and address problems early, minimizing downtime, and safeguarding the owner's investment.

"To give further examples, issues with the clutch or injector in the engine could result in significant downtime and costly repairs if left unnoticed," Moore continues. "By identifying problems early, Haul Track facilitates timely maintenance interventions that keep equipment running efficiently over the long term."

Designed with the truck owner in mind

Rokbak's commitment to simplicity, reliability, and customer-centric support is reflected in Haul Track's design. Understanding that many owners operate mixed-brand fleets, Rokbak has integrated Haul Track with the AEMP 2.0 API, an industry-standard platform that facilitates seamless telematics data management across brands.

Additionally, Rokbak offers an on-board weigh load system with a dedicated HMI (human-machine interface) screen that connects to Haul Track, providing real-time payload data.

"It's important to strike the right balance between productivity and machine longevity," Garry explains. "On the one hand, carrying too little load can actually increase wear and tear on your machines because operators will be making more journeys than needed to transport the target volume of material. On the other hand, excessive loads risk overburdening critical systems and compromising safety."

When paired with the on-board weigh system, Haul Track helps operators maintain the ideal payload, promoting efficient operation, protecting components, and supporting the long-term reliability of the equipment.

"We focus on making our two models — the RA30 and RA40 ADTs —- the best solutions they can be for our customers," Garry concludes. "Whether through our durable trucks or the valuable insights from Haul Track, our customers can rest assured that we've got their back."